Terms and Conditions
Last Updated: January 29, 2025
Welcome to Redefining Foliage.
These Terms and Conditions govern your access to and use of our website, products, and services. By accessing or using our site, you agree to comply with these terms. If you do not agree, please discontinue use of our services immediately.
1. Who We Are Redefining Foliage ("we," "our," "us") is a brand dedicated to plant care, education, and community-driven sustainability. Our products, including digital guides, plant care supplies, and DIY kits, are available for purchase on our website.
2. Eligibility Users must be at least 18 years old or have parental or guardian consent to use our services. By placing an order, you confirm that you meet these requirements.
3. Product Information & Availability While we strive to provide accurate product descriptions, we do not guarantee that all product details, images, or specifications are error-free. We reserve the right to modify or discontinue products at any time without prior notice.
4. Payment & Pricing All prices are listed in Canadian Dollars (CAD). We accept multiple payment methods via secure processing systems. Prices may change without prior notice. Orders will not be fulfilled until full payment is received.
5. Refunds & Returns Please refer to our Refund Policy for comprehensive details on returns, exchanges, and refunds.
6. Shipping & Delivery For details on shipping rates, processing times, and international delivery options, please refer to our Shipping Policy.
7. Intellectual Property All content, including but not limited to text, images, branding, and digital guides, is the exclusive property of Redefining Foliage. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability Redefining Foliage is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services, to the fullest extent permitted by law.9. Changes to Terms we reserve the right to update these Terms and Conditions at any time. Continued use of our services constitutes acceptance of the revised terms.
Privacy Policy
Last Updated: January 29, 2025
Redefining Foliage values your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how it is used, and your rights regarding your information.
1. Information We Collect Personal Information (e.g., name, email, billing/shipping address)Payment Information (processed securely via third-party providers)Order History and Preferences Website Usage Data (collected via cookies and analytics tools)
2. How We Use Your Information To process and fulfill orders To improve our website functionality and user experience To send newsletters and marketing communications (users can opt out)To comply with applicable legal obligations
3. Third-Party Services We utilize third-party services for payment processing, order fulfillment, and analytics. Data is only shared when necessary for service provision and security compliance.
4. Security Measures We implement industry-standard security measures to protect your personal information. However, no data transmission is completely secure, and we cannot guarantee absolute protection.
5. Your Rights Users may request access, corrections, or deletion of their personal data by contacting us directly.
6. Changes to This Policy This Privacy Policy may be updated periodically. Continued use of our services after revisions constitutes acceptance of the updated policy.
Refund Policy
Last Updated: January 29, 2025
We strive to ensure customer satisfaction with our products. Please review our refund and return policies below:
1. Digital Products (Guides, Journals, and Digital Resources)Due to the nature of digital products, all sales are final and non-refundable. If you experience access issues, please contact us for support.
2. Physical Products (DIY Kits, Plant Care Supplies, Merchandise)Returns: Items may be returned within 14 days of delivery. Products must be unused and in their original packaging. The customer is responsible for return shipping costs. Exchanges: Damaged or incorrect items must be reported within 7 days of receipt for a replacement. Refunds: Refunds are processed within 5-7 business days after returned items are received and inspected.
3. Non-Refundable Items Custom or personalized orders Perishable plant care products for refund inquiries, contact us at Redefiningfoliage@gmail.com
Shipping Policy
Last Updated: January 29, 2025
We ensure efficient and secure shipping of our plant care products and DIY kits. Please read the shipping terms below.
1. Order Processing Time Standard orders are processed within 3-5 business days. Custom or pre-order items may require additional time. Customers will be notified of any delays.
2. Shipping Rates & Carriers Shipping costs are calculated at checkout. We use reputable carriers such as Canada Post, UPS, and FedEx. Tracking information is provided when available.
3. Domestic & International Shipping We ship across Canada. International shipping is available for select products, subject to additional fees, customs duties, and import taxes. Customers are responsible for any customs-related charges. Redefining Foliage is not responsible for customs delays or associated fees.
4. Lost or Stolen Packages We are not responsible for lost or stolen packages once they are marked as delivered. Customers should contact the shipping carrier for resolution.
5. Local Pickup (If Available)For local customers in Ontario, we may offer pickup options. Pickup details will be arranged post-purchase. For shipping inquiries, contact us at Redefiningfoliage@gmail.com